Refund policy

Returns & Exchanges

Because chairs and cabinets are made to order, not all goods are eligible to be returned for credit. Please contact customer service to request to return any items. Return authorization number will be provided for all goods authorized for return and that RA number needs to be included on packaging and/or paperwork used for return to ensure shipment is not refused and credit isn’t delayed.

Quick Ship chairs / cabinets in quick ship colors can be returned if in new condition and in original packaging within 30 days of order receipt. Customer is responsible for shipping cost and a 25% restocking fee. If item is returned in damaged or used condition, a larger restocking fee will be required that corresponds with the condition of the piece. Standard and custom chairs and cabinets as well as quick ship chairs/cabinets ordered in special order colors are ineligible for return due to their unique nature.

Bowls and plumbing components cannot be returned if they have been hooked up to water supply. Otherwise, can be returned with 30 days of order receipt, if in new condition and in original packaging. Customer is responsible for shipping cost and a 25% restocking fee. If item is returned in damaged or used condition, a larger restocking fee will be required that corresponds with the condition of the piece.

All dryers, processors, and steamers must be in new condition and in original packaging to be eligible for return. Customer is responsible for shipping cost and a 25% restocking fee. If item is returned in damaged or used condition, a larger restocking fee will be required that corresponds with the condition of the piece. Electrical components are not eligible to be returned.

Order Cancellation

Orders can be cancelled before they are processed (usually within 2 business days). If the order has already been processed and has not shipped, you may be charged a 3.5% cancellation fee. If your order has already been processed and is in transit to you, you will be charged the 3.5% cancellation fee and all related shipping and handling expenses (both outgoing and returning).

A Few Conditions To Be Eligible for a Refund

You need to have the original packaging, materials, and accessories.

The product has to be in new and unused condition.

You need to return the products to us within 30 days of delivery.

Please allow 5–10 business days for processing of your refund. Our returns department will need to inspect and examine the product and its components before the refund can be initiated. Please note, if the items being returned were sold at a discounted sales price, the issued refund will be based off the discounted item sale price.

Furniture That’s Not in Original Condition

If the returned product is not in its new and unused condition, then we may be unable to issue a refund. So, be sure to repackage your return well and always make note of your tracking number before shipping. As a precautionary measure, we also highly suggest that you ensure your shipment when shipping items back to us for return in case of damage during transit back to us. Please also take note, any unit that has been connected to plumbing is ineligible for return.

Product Exchanges

We offer exchanges on unused items within the same 30-day timeframe. Just give us a call and we’ll be happy to work out an exchange for you.

Be Careful

Because custom, hand-made orders begin production immediately upon order and are built to your specifications, custom-manufactured items cannot be canceled, changed, returned or refunded. Similarly, due to their unique complex nature, we are also unable to accept returns on any non-stock items. Due to federal and local health code and safety regulations, we are also unable to accept returns on parts. All drop-ship items return policies are at the discretion of the manufacturers (Collins, Belvedere, Continuum, Adjust-a-Sink, JeffCo, Pibbs, etc).

NOTE: If you received an item that was damaged in shipping, please contact our Customer Care Service Support Team at 1-800-986-3362 within 48 hours of receipt. We’ll make sure to replace the damaged item at no cost to you.

We’ve said it before, and we’ll say it again: we’re here to help you build the salon of your dreams with as few headaches as possible. That’s why we aim to make the return process completely seamless. If at any time you have any questions or concerns about your order or anything else regarding your business, please don’t hesitate to call or email us.